Last updated: May 8, 2026

This policy governs purchases made directly through olsenglassdesigns.com. Pieces purchased through other channels — Whatnot live sales, authorized retail partners, or brick-and-mortar locations — are subject to the return policy of the seller from whom they were obtained.

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Sales Channels

• olsenglassdesigns.com — drops and standing inventory (governed by this policy)

• Whatnot live sales — Whatnot's return policy applies

• Authorized retail and brick-and-mortar partners — the retailer's policy applies

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Policy Summary

For purchases made on olsenglassdesigns.com:

• If a piece arrives damaged, Olsen Glass Designs will issue a full refund of the purchase price and original shipping charges, subject to the photographic documentation requirements outlined below.

• All other sales are final. No returns or exchanges are accepted on undamaged merchandise.

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Why We Issue Refunds Rather Than Replacements

Our drops and online inventory are produced in limited quantities. By the time a damage claim is reviewed and approved, the remainder of a given run is often sold out. Issuing a full refund — including shipping — provides the most flexibility: the option to participate in an upcoming drop or select a different piece from current inventory, with the entire purchase amount returned.

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Why All Other Sales Are Final

Glass is a fragile medium. Returns introduce additional risk of breakage in transit, drop pieces are released in limited quantities, and processed returns on undamaged merchandise become unsellable. Customers are encouraged to review their order — including the shipping address — carefully before completing checkout.

Minor variations in color, shape, and finish between pieces are characteristic of the medium and do not constitute defects. Such variations are not eligible for refund.

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Filing a Damage Claim

To initiate a damage claim, please send the following to amanda@olsenglassdesigns.com within 30 days of delivery:

1. A photograph of the shipping label, for order verification

2. A photograph of the shipping box, including any visible exterior damage

3. A photograph of the damaged piece(s), ideally still positioned in the original packing material

Please include your order number and a brief description of the damage.

Retain the box and packing materials until the claim has been confirmed; the carrier may require them for inspection.

A response will be provided within two business days. Once the claim is reviewed and approved, a full refund — purchase price plus original shipping — will be issued to the original payment method.

The three photographs are required to verify the damage and process the refund. Olsen Glass Designs handles any further follow-up with the carrier internally.

 

Order Cancellations

In-stock orders may be canceled prior to shipment. To request a cancellation, email amanda@olsenglassdesigns.com with the order number. Once a package has been packed and labeled for carrier pickup, the order can no longer be recalled.

Preorder and drop orders are non-cancelable once placed. Drop production is allocated based on confirmed orders at the close of each drop window; cancellations after that point disrupt allocation across the run. If a preorder or drop piece arrives damaged, the damage-claim procedure described above applies.

Automatic cancellations during drops: orders that exceed per-customer purchase limits (one piece per color, one Full Clutch per drop) are canceled automatically by our system. Refunds for automatic cancellations are processed through Wix Payments within 3–5 business days. No customer action is required.

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Refund Processing Times

Approved refunds are processed through Wix Payments to the original method of payment. Most card refunds appear within 3–5 business days, though some banks may require up to 10 business days to post the credit.

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Lost or Misdelivered Packages

If carrier tracking indicates delivery but the package has not been received:

1. Confirm with neighbors, building staff, and members of the household.

2. Allow 24 hours, as carriers occasionally mark packages as delivered slightly in advance of the actual handoff.

3. If the package remains missing after 24 hours, file a claim directly with the carrier (USPS, UPS, or FedEx) using the tracking number, and notify Olsen Glass Designs at amanda@olsenglassdesigns.com so we can support your claim with shipping documentation.

Olsen Glass Designs is not responsible for packages confirmed delivered to the address provided at checkout. Customers are encouraged to ship to a secure address — one with daytime occupancy, a doorman, or a P.O. Box.

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International Orders

International damage claims are governed by the same policy: a full refund of purchase price and original shipping is issued for pieces that arrive damaged, following the same documentation and processing steps described above.

Customs duties, value-added taxes, and import fees collected by the destination country are not refundable by Olsen Glass Designs, as those funds are remitted to the customer's national customs authority.

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Purchases Through Other Channels

Olsen Glass Designs cannot process refunds or returns for pieces purchased through channels other than olsenglassdesigns.com:

• Whatnot purchases should be addressed through Whatnot's in-app return process.

• Retail and brick-and-mortar purchases should be returned to the originating retailer in accordance with that store's policy.

Damage claims for pieces purchased through these channels are handled by the seller of record.

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Contact

For damage claims, cancellations, or questions regarding orders placed on olsenglassdesigns.com:

amanda@olsenglassdesigns.com

Please reference your order number in all correspondence.

This policy is provided for general guidance and does not constitute legal advice. Olsen Glass Designs LLC reserves the right to update this policy; the date listed above reflects the most recent revision.